Returns

Return Requirements:

• Products must be free of scratches, dents or cosmetic defects and must not have been used.
• Products must be in new, resalable condition, and in the original, undamaged manufacturer’s packaging inside of a plain brown shipping box.
• Return must include all informational brochures, installation guides, cords & accessories.
• Original shipping fees are not refunded except due to a shipping error, shipping damage or manufacturer defect.
• All sales are final on Discontinued and Closeout items, there will be no returns or exchanges on these products.

GrowKits Return Policy on all lines

The Home Grown Pros, Inc. reserves the right to refuse a return for any item not in like-new condition. Returns will be refused if the manufacturer’s packaging is damaged or missing. Customers are responsible for restocking fees (40%), return shipping costs and the freight costs associated with sending the item(s) back to our warehouse in the same condition the shipment was delivered. Please purchase insurance for your return package with the carrier of your choice. HomeGrown Pros. Inc, is not responsible for damaged, lost, or stolen return items.

• To request a return contact us by phone, or create a “Return Request” by emailing us at Returns@thehomegrownpros.com All returns must be authorized.
• Merchandise must be in its original packaging and placed in a shipping box to prevent any damage to the original packaging.
• Remove and/or cover any existing shipping labels, stickers, or other identifying marks on the shipping box from previous shipments. Use a black marker to cover any existing labels or bar codes.
• Products are not always returned to the original shipping location. You must address the return package to the warehouse address we provide in your Return Authorization email.
• Refunds are issued within 10-15 business days on most successful returns